Our main expertise lies in the field of computer maintenance including all related equipment, (eg, printers, monitors,keyboards etc.) and software covering all popular operating systems.

Full hardware maintenance support contract with a maximum time to respond of 4-8 hours, is available on-site 5 days a week, 9am-5.30pm inclusive (excluding bank holidays)

Our service strategy is to hold spare kits, boards and units. This allows us to minimize downtime and inconvenience for your company in the event of hardware failures.

In the event of swapping out equipment, all original equipment will always be returned to site after repair, with the re-installation carried out at a time convenient to the customer.

ENGINEER

It is the engineers responsibility to:

- Diagnose the problem

- Repair the hardware

- Re-configure software after repair as necessary

- Re-load application and data where applicable

- Leave the system fully operational

And the customers responsibility to:

- Have full configuration back-up available to the engineer

- Provide current back-up of data and application programs available

- Any corruption in the above mentioned back-ups which necessitates the engineer not being able to fully restore the data is not covered by hardware maintenance agreement

- Not included under cover are print heads, missing parts/covers, CR tubes, consumables and the items subject to accidental/malicious damage.

 

Last17/05/1999.